Boiler Care FAQs

Typically no.  Home insurance generally covers the damage resulting from a heating, boiler or plumbing emergency.  Home insurance does not cover emergency repairs to your heating, boiler or plumbing system, it also does not provide servicing and safety checks for your boiler. The Insure4Retirement Boiler Care product gets the problem fixed by an approved engineer (depending on the Level of cover selected).

Our engineers will be available for emergency callouts 24 hours, 7 days a week. Please refer to your policy documents for details.

The Boiler Care helpline is also available 24 hours, 7 days a week on 0800 479 0064.

Conditions apply.

Once your boiler has passed the initial service your cover will be in place. Your policy must be in force for 14 days before you can make a claim.

Yes, all engineers that attend a claim relating to gas are registered with Gas Safe Register.

If you move house you will need to cancel your existing policy and then take out a new annual policy. For you to take out this new annual policy, it is required that the new boiler has an initial service. You will not pay any cancellation charge.

If you need to make a claim, call Home 3 Assistance on 0844 332 9940.   The service is 24 hours, 7 days a week so you can rest assured you can get assistance any time of the day or night.

No, you do not have to have your home insurance with Insure4retirement to get this great deal.

You can either pay monthly or annual direct debit. Direct Debit also has the advantage of being covered by the banks Direct Debit Guarantee. You can pay annually using your VISA and Mastercard credit, debit cards, or American Express card.