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Frequently Asked Questions

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

WHAT HOURS WILL I WORK? This will depend on the role you undertake. If you are part of our support team, core hours are Monday to Friday 9-5. Within Inbound and Outbound, there are various shift patterns but the contracted hours are 36.25 hours per week.

WHAT TRAINING WILL I RECEIVE? Insure4Retirement prides itself on the training we give to our new employees.

If you are working in Inbound or Outbound, you will receive in depth training given by our specialist Training and Development department where you will learn all about our products, sales and customer service requirements to ensure you are well equipped to deal with the role.

If you are undertaking a support role, your training is more likely to be 'on the job' training, however, you will still receive a full induction to ensure that all your questions are answered in regards to learning about the business.

Whatever role you undertake, you can be sure of ongoing training and development to maximise your potential and help you on the road to a fulfilling career with us.

IS THERE A PROBATIONARY PERIOD? Normally, the first six months will be probationary. There are regular reviews during and at the end of the probationary period.

WHEN DO I GET PAID? Your salary will be paid monthly in arrears by credit transfer on the 25th day of each month (or the last working day before that day if it is a Saturday or Sunday or public holiday). Your salary will be paid net of deductions that the Company is legally required to make.

CAN I DO OVERTIME? Paid overtime is often available in Inbound and Outbound and the Team Manager informs staff accordingly. Overtime cannot be guaranteed.

WHAT IS THE HOLIDAY ENTITLEMENT? Minimum holiday award is 21 days (plus bank holidays) or the pro rata equivalent. This will increase by one day for each completed year of service up to a maximum of 25 days. We normally prefer it if new employees are with us for a couple of months before taking holiday unless otherwise agreed during the interview process.

WHAT IS THE DRESS CODE? Insure4Retirement has a business dress code where all staff are expected to be well turned out as you would expect in a professional environment. This means smart office attire. We do have regular dress down days when a more relaxed approach is taken.

WHERE CAN I PARK? As you would expect of a town centre office, parking is at a premium. We do have an on site car park but these spaces are generally reserved (although not guaranteed) for senior management. We do have a waiting list for the car park and as soon as you start your name will be on the list.

We have arranged discounted parking nearby which you can take advantage of or if you don't mind walking for a few minutes, you may be able to find some free parking along the adjacent roads.

TAKING THE BUS OR TRAIN? We operate a loan scheme for those staff using public transport. This means, for example, that we can buy a 90 day bus or train ticket and pay up front and you can pay this back through your salary over a period of 3 months.

LUNCH BREAKS AND REFRESHMENTS. We have free vending machines for hot drinks and water. We also have a free internet lounge and staff room area with vending machines selling sandwiches and other snacks.